Privacy Policy

We have updated our privacy policy in light of new data protection legislation coming into force on May 25th 2018. The GDPR replaces the EU directive and strengthens privacy protections in the EU and includes a number of additional rights to you and responsibilities from us.

This Policy sets out how OYN-X uses and protects any information that you give OYN-X when you use this website. OYN-X is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. OYN-X may change this policy from time to time by updating this page. You should check this page and contact us immediately with any privacy questions or concerns you might have or to see the personal information you have given us and request correction or deletion.


What we collect

We may collect the following information:

  • • name and address
  • • contact information including email address
  • • demographic information such as postcode, preferences and interests
  • • other information relevant to customer surveys and/or offers

What we do with the information we gather and why

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • • Internal record keeping.
  • • We may use the information to improve our products and services.
  • • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • • Please use the following link to agree to your consent for us to continue to contact you even if you have previously agreed and which form of contact you would prefer.
  • • If at any stage after you have provided your consent should you wish to subsequently withdraw your consent please email our Data Protection Officer at DPO@adata.co.uk or write to the following address Data Protection officer OYN-X 36 New Lane, Havant, Hampshire, PO9 2JL.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, managerial procedures and encryption to safeguard and secure the information we collect online.


Controlling your personal information

You may choose to restrict the collection or use of your personal information and a right to data portability to move personal data from one service provider to another in the following ways:

  • • whenever you are asked to fill in a form on our website you will need to give your consent.
  • • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at DPO@adata.co.uk .

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. We do not transfer your data overseas.


Who may we share your information with?

We will only share your business details with legal entities if required to do so or our IT partner if it aids your business needs with your consent.


How long we keep your information

We will keep your personal information only where it is necessary to provide you with our products or service whilst you are a customer.

We may also keep your information after this period but only where required to meet our legal or regulatory obligations.


Your individual rights

You have several rights in relation to how OYN-X uses your information, they are:


Right to be Informed

You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with- we do this in our Privacy Policy and Privacy notices.


Right of access

You may request details of personal information which we hold about you under this Data Protection Act which you are entitled to. A small fee will be payable only if this information is deemed excessive. We are required to respond to your request within one month of receipt unless your case is deemed sufficiently complex or you send us numerous requests, whereby in such cases we will be required to provide you with a response within two months of receipt. If you would like a copy of the information held on you please write to:

The Data Protection Officer, OYN-X, 36 New Lane, Havant, Hampshire, PO9 2JL.


Right to request that your personal information be rectified

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.


Right to request erasure

You can ask for your information to be deleted or removed if there is not a compelling reason for OYN-X to hold it.


Right to restrict processing

You can ensure we don’t process your personal information by requesting us to block your information but still permit us to hold it.


Right to data portability

You have a right to move your personal data from one service provider to another in a secure safe way.


Right to object

You can object to OYN-X using your personal information for direct marketing or historical research if we do so.


Rights relating to automatic decision making, monitoring and profiling

We may record telephone conversations for quality management purposes only, these are automatically deleted after one month but you can request this deletion sooner. There are no predetermined tick boxes on our website so you can choose any options you wish to.


How to make a complaint

If you do not believe that we have handled your information as set out in our privacy policy please visit our Contact Us page and make a complaint and we will do our utmost to correct it.

If you are still unhappy you can contact the ICO direct at ico.org.co.uk our Supervisory Authority.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.